Refund policy

Non Defective Returns

All non defective, unused equipment can be returned for full credit of the merchandise within 30 days of receipt of purchase*.

If you are unsure if something will fit on you bike, please contact us before purchase. We are not able to accept items that have been test fit on bikes.

The following guidelines must be met for consideration of return:

- Must contact our offices within 30 Days of receiving purchase. We do not accept returns after this 30 day window
- We cannot accept items purchased through other retailers
- Equipment must not be altered or tampered with
- Customer is responsible for return shipping cost
- Merchandise box must not be defaced or altered in any way. Missing or damaged packaging will incur a 15% restocking fee
- All returned merchandise must be in original carton with all manufacturers included accessories, manuals and instructions
- Missing accessories will result in a reduced credit amount by the actual replacement cost of those items
- We do not offer refunds on shipping due to delays by the shipper
- We do not offer returns on discounted prodeal purchases such as those thru expertvoice.com or our grassroots sponsorship program.

 

*No refunds/returns on prodeal purchases such as those thru expertvoice.com or our grassroots sponsorship program.

To Request a return, please fill out the form at the link below, and select "Request a Return":

Webstore Order Inquiry Form

Defective Equipment

Any goods which prove to be defective out of the box fall within our warranty policy, and may be exchanged or repaired. 

Please submit a Warranty Request at this link:

e*thirteen Warranty Request Submission Form

Return packages should be mailed to the appropriate address below with the necessary return information on or in the package.

Return Address:

ETHIRTEEN UK LIMITED
2, Lowdham Street
Nottingham
NG32DP
United Kingdom

e*thirteen USA
Attn: Returns
3855 Cypress Drive Ste B
Petaluma, CA 94954

The Hive Europe
Attn: Returns
Klosterstrasse 6
83278 Traunstein, Germany

PLEASE NOTE THAT ALL EQUIPMENT MUST BE IN THE ORIGINAL BOXES WITH THE MANUALS, INSTRUCTIONS AND ACCESSORIES IN ORDER TO ACCEPT ANY RETURNS. ANY EQUIPMENT NOT RETURNED IN THE ORIGINAL UNALTERED BOXES WITH THE UPC BAR CODE WILL NOT BE CONSIDERED FOR RETURN.