- Free shipping on orders over £100.00, some exclusions apply:
- Wheels
- Certain discounts and promotions
- International Shipments
- Orders are shipped 24-72 hours after being placed (ordinarily next day Su-Th)
- Orders are only shipped Monday through Friday
- Please Note: There may be additional fees or taxes for customers outside the UK.
Shipping policy
Currently we have webshops based in Petaluma, California for North America/Canada, Traunstein, Germany for European customers, and Nottingham, England, to serve the UK. If you are outside the USA/Canada or Europe, you can contact one of our friendly international distributors or find an online bike shop that will ship internationally.
In the UK:
As soon as your item is fulfilled you will receive an email from us with the tracking number.
If your item has shipped and there is a problem please contact us and we will do our best to help you. You can also contact the shipping carrier using your tracking number. If you have concerns about getting an item quickly, please email us at:
support.uk@ethirteen.com for UK
support@ethirteen.com for USA
support.eu@ethirteen.com for Europe